Tip Top Archives - ABR Holdings Limited

Outlet Manager / Assistant Outlet Manager

Job Responsibilities:

Operations

To ensures compliance with the company’s policies and procedures.
Perform outlet visitation checks regularly.
Ensure that cash handling procedure is in place.
Shares relevant and pertinent news/information with the store/outlets staff on a regular basis.
Conduct regular store / outlets meeting to disseminate and collect information.
To ensures thorough and smooth implementation/launch of new programs or products through effective training.
To ensures quality of products, services, outlet ambience consistently meets and/or the company standards.
Plan and lead the Outlet’s profitability and the cost controlling measures.
To ensure sufficient stock is in place for the day to day operation of the store.
Plan weekly labour and scheduling, ensuring sufficient manpower in the store / outlets to secure a smooth operational flow.
To ensure accurate and prompt submission of daily sales to Finance department.
To reduce in product waste and minimize loss by monitoring closely on store/outlets performance.

Management Responsibilities

Responsible for the Sales and Profit performance of each store/ outlets under your supervision.
Conduct monthly Sales analysis and implement immediate action plan for areas of improvements.
Manage on outlets’ petty cash expenditure.
Monitor and responsible for Stores’ maintenance and repair costs.
To ensure proper cash handling controls such as accurate daily cash reports, change funds and petty cash funds.
To ensures that all new employees undergo orientation and training.
Responsible for continuous training and staff development in terms of job knowledge and skills to improve in both service quality and outlet operations.
To conduct performance appraisals and monitoring staff performance regularly.
To work closely with HR department on recruitment and staff on-boarding process.
Develop and implement effectiveness of On-Job Training for all staff.
Coach, Motivate, Train, Retain and Develop staff’s performance to achieve company’s objectives.
Monitor and track industry and market trends as well as consumer spending habits; develop and present action plans to achieve and/or exceed sales forecast.
Ensure smooth implementation of new products, promotions and other sales and marketing activities through proper planning, organization and coordination of activities.
Maintains a record of each outlet’s sales trend before, during and after the launch of any marketing activity.
Serves as a quality controller for all signage, posters and decoration at the outlets to ensure that they are in-line with the company’s image.

Quality Assurance

Ensures and enforce that Food and Beverages are prepared consistent in accordance to company’s standards.
Products are ordered and rotated to ensure freshness and optimum quality.
Products are ordered in accordance to business needs and demands.
Products are presented in an attractive and enticing manner.
To undertake any other duties and responsibilities that assigned by the management.

All successful candidates can expect a competitive remuneration package, benefits and career advancement.

We regret that only short-listed candidates will be notified.

Supervisor

Working in tandem with Store Manager/Store-In-Charge to set positive example for optimum customer service and has commendable product knowledge.

Responsibilities:

1. Customer Service

Greet every customer with a sincere smile and positive attitude.
Maintain product quality and ensure pleasant presentation of products.
Provide go-the-extra-mile service to create a positive customer experience.
Well-versed in product knowledge to upsell and cross-sell.

2. Provide Quality Standards

In tandem with the Store Management team, the Supervisor has to ensure that

Food and Beverages quality are made consistent in accordance to company’s standards.
Products are ordered and rotated in accordance to business needs and demands, ensuring freshness and optimum quality.
Ensure attractiveness and enticing product presentation.

3. Daily Shift Management

Manage assigned shift in tandem with, or in the absence of Store Manager/Store-In-Charge.
Delegate tasks to staff, implements follow-up to ensure tasks are completed in a timely manner.

4. Product Ordering and Requisition

Place orders according to stock-on-hand as well as business trends.
Anticipate and communicate product and/or supply shortages to Store Manager/Store-In-Charge.
Monitor product usage and minimize wastages.

5. Housekeeping

Maintain a clean, friendly and organized store environment.
Ensure a clean and tidy store work environment by ensuring that the counters, tables and shelves are clean and floor is swept and mopped regularly.
Ensure compliance with all safety and security procedures.
Ensure that cleaning chart is in place and adhered to.

6. Cost Control and Profitability

Strives to meet sales targets during assigned shift.
Daily banking in of cash sales.
Participate in monthly stock take.

7. Management Skills

Ability to communicate well with internal and external customers.
Patient and well-mannered at all times.
Ability to thrive in a team environment.
Provides guidance to staff in a positive manner.

8. Others

Provide training and coaching to new staff on the SOP and policies.
Proficient in operating the POS system.
Count and record sales takings at the end of the day as directed by store-in-charge.
Assist Store Manager on manage food stocks movements.
Assist in daily kitchen station set-up.
Maintain all kitchen equipment.
Able to work independently & be well-organized in own station.
Bulk preparation of food items that are running low.

Requirements:

Minimum 1 to 2 years related supervisory experience

All successful candidates can expect a competitive remuneration package, benefits and career advancement.

We regret that only short-listed candidates will be notified.

Service Crew

Responsible for daily operation tasks and achieving allocated sales target according to consistent standard of service, quality and cleanliness.

Responsibilities:

Greet and attend to customer with a positive attitude.
Maintain product quality and ensure pleasant presentation of products.
Provide go-the-extra-mile service to create a positive customer experience.
To assist in cooking preparation including cutting and washing raw ingredients.
To assist superior on cooking and cleaning kitchen appliance/tools with care.
Well-versed in product knowledge to upsell and cross-sell.
Assist in opening, operating and closing of shifts.
Assist in setting up the Point-of Sales (POS) system, prepare the cash float and prepare products for sale.
Proficient in operating the POS system – input of orders and cashiering.
Pack and serve products according to SOP.
Follow Tip Top’s personal, food and beverage hygiene standards.
Maintain housekeeping and cleanliness by enforcing the in-house housekeeping and cleaning schedule.
Generate sales report from POS at the end of the day.
Other ad-hoc duties assigned by the management.

All successful candidates can expect a competitive remuneration package, benefits and career advancement.

We regret that only short-listed candidates will be notified.