Job Category: Swensen’s & Earle Swensen’s

Job Description

Key Responsibilities

Responsible for the supervision of staff in the dining area, constantly upholding the standard of service in the restaurant.

• Plan floor control and assign staff for specific duties in the dining area.
• Maintain customer service at the dining area through close supervision of staff.
• Maintain the overall cleanliness and housekeeping standards for the restaurant.
• Maintain all equipment, furniture and fittings in the dining area in good condition, check the temperature of all cold equipment daily and report any discrepancies.

Job Description

Key Responsibilities

Assist the Restaurant Manager to achieve efficient operations of the restaurant and to attain the quality in service, food and cleanliness.

• Maintain quality of food and ice cream by checking on preparation procedures and obtaining feedback from the customers for improvements.
• Promptly and correctly deliver all orders to guests.
• Maintain in good condition all equipment and fitting in the restaurant through planning and implementation of maintenance programs. Liaise with assigned contractors on maintenance and servicing of equipment.
• Develop, coach and train supervisors to meet performance standards.
• Place orders for restaurant inventories to meet required level and follow strict receiving, checking and storage procedures.